Terms and Conditions: Account Processing and Term of Service

Mentioned below are the Terms and Conditions drafted by and for InstauaeVisa.com, which are governed by UAE laws. Any change to these Terms and Conditions will only be considered if they are provided in writing by one of our travel consultants on an official signed and stamped Company letterhead.

The Company will process an application to the client's requirement and request and will not be responsible for any incorrect information provided. Apart from specializing in visa services, we facilitate best deals for our customers in booking hotels and tours in UAE. The Company will make all efforts to make your travel experience swift and hassle free.

Service Cancellation and Termination

By making payment towards your flight bookings, hotel bookings, e-visa, tour packages or any other service you choose from www.instauaevisa.com, you give us consent to proceed further to process and deliver your required services.
By making a reservation with us, you accept and agree to the relevant cancellation and no-show policy of the Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on our Platform and the relevant house rules of the Trip Provider), including for services rendered and/or products offered by the Trip Provider.
Hotel bookings are subject to availability and room prices may vary or change without prior notice.
Insta uae Visa.com reserves the right in an unforeseen event if the originally booked hotel is not available then we shall ensure to get you a booking in the similar category basis availability.
www.instauaevisa.com reserves the right to cancel payments or orders prior to the commencement of the delivery, without stating any reasons for the same.
You may cancel an order within a statutory period of 7 working days if your application is not processed or forwarded to the immigration department. Time period will begin after you receive an email confirmation from www.instauaevisa.com.
As soon as you make the payment at www.instauaevisa.com, we will commence the processing of an order immediately. (NOTE: Refund can be possible in the case wherein your application is not processed or not submitted to the immigration for further approval.)
Any cancellation on the agreed service delivery which may result because of factors beyond human control, such as the natural calamities, accidents, governmental restrictions or any other event of force majeure. In such events, we shall only refund a partial amount, decisive at our discretion.
Therefore, the services will have deemed to have been provided and you will lose the right to cancel your order. InstauaeVisa.com shall expressly request your permission to do so at the time you submit your order.
Insurance is processed and the policy document is published, in that case no cancellation request can be entertained.
In case if you do not reach the venue for the specified activity, in the scheduled time, your booking stands cancelled. And we reserve the right to deny any refund requests in such cases.
Cancellations made seven calendar days prior to the tour date -Refund shall be 95% of the booking amount, if the booking or part of booking falls under cancellation allowed.
Cancellation of an order or withdrawal of an application shall levy pre-order processing charge of USD 70.00.
Once your application is Approved by the UAE Visa issuing authority, InstauaeVisa.com is unable to provide a refund and you must comply in accordance with the policy.
Application processed or approved at the UAE immigration desk will not get cancelled.
However, the Company will not be responsible for any of the following events occurring with the UAE Visa issuing authority.
Once the application is submitted and accepted at the UAE immigration department, then the approval or rejection is based on the sole discretion of the department. Company cannot influence or challenge immigration department for the same.
Refusal to issue the Visa, Refusal to accept the application, Issuance of an incorrect Visa, Delay in processing the UAE Visa. Should the Company have caused any of the above through error or omission, then the Company's liability is strictly limited to the cost of a replacement Visa or refund of all fees paid and the Company cannot accept any responsibility for consequential loss, such as, but not limited to: lost profits/income, lost airfares.
We will not trade with or provide any services to OFAC and sanctioned countries.
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
User is responsible for maintaining the confidentiality of his account.
With your express permission we process the application immediately with the supporting documents. If the immigration asks for additional documents, applicant needs to full fill the requirement, Instauaevisa.com will not take any responsibility for the rejection if it occurs due to non-fulfilment of requirement.
Insta uae Visa is only responsible for the services we have mutually agreed upon (Which is getting your e-visa application processed). Once the service is rendered, we are no longer responsible, if due to any reason an applicant is not able to travel.
After we process your application and you wish to withdraw it, refund shall be processed only after the standard deduction of $70.00 and in the situation:
- Application not accepted by the immigration department
- Application is not yet paid for at the immigration
If an applicant wishes to cancel the visa which was approved by the immigration department, there shall be a cancellation fee of $100.00.
No refund shall be processed in case of rejection, where in you have already applied in govt system from some other service provider/travel agency.
Additional services including RT-PCR, Insurance and Airport transfers are rendered by third party vendors and are all prepaid services. In case of refund there shall be a partial deduction as pre-processing service charge or there can be a possible chance of no refund depending upon the service provider.

Timelines

You may cancel an order within a statutory period of 7 working days if your application is not processed or forwarded to the immigration department. Time period will begin after you receive an email confirmation from www.instauaevisa.com.
InstauaeVisa.com offers the timeline to process the UAE Visa as anywhere between 24-72 business working hours of the immigration department. There are booking categories basis which visa is processed and the approved visa is sent to the client accordingly/timely.
24-72 is the business working hours of the UAE immigration department and in most of the cases we do get the visa approved in offered timeline.
Due to the sudden increase of Covid-19 cases across the globe. There have been instances wherein immigration doesn’t approve e-visa or cancel the approved e-visa for a particular national without prior notification. Therefore, no refund shall be entertained by instauaevisa.com on such cases with effect from February 1, 2020 until further notice.
There could be a possibility of visa getting delayed due to additional documents required by the immigration after the application is processed

Shipping Policy

Insta uae Visa uses standard digitally managed email platform to deliver services/packages/visa/flights etc client opts for. We can complete the service delivery of the requested service by other digitally managed platforms like WhatsApp.
We strongly encourage and recommend our clients to provide accurate contact details and to double check these details while filing up an application form.
No claim shall be entertained which is made by the customer on the non-delivery of the particular or requested service via email.

Refund Policy

As soon as you make the payment at www.instauaevisa.com, we will commence the processing of an order immediately. (NOTE: Refund can be possible in the case wherein your application is not processed or not submitted to the immigration for further approval.)
Any cancellation on the agreed service delivery which may result because of factors beyond human control, such as the natural calamities, accidents, governmental restrictions, or any other event of force majeure. In such events, we shall only refund a partial amount, decisive at our discretion.
Any cancellation related to insurance shall not be entertained after the order is being processed/policy document published basis your consent.
In case, you do not reach the venue for the specified activity, in the scheduled time, your booking stands cancelled. And we reserve the right to deny any refund requests in such cases.
Cancellations made prior to the tour date -Refund shall be 95% of the booking amount, only if the booking or part of booking falls under cancellation allowed.
No refund shall be processed once your application is approved by the UAE Visa issuing authority (i.e. Visa is published), you must comply in accordance with the policy.
Refusal to issue the Visa, Refusal to accept the application, Issuance of an incorrect Visa, Delay in processing the UAE Visa. Should the Company have caused any of the above through error or omission, then the Company's liability is strictly limited to the cost of a replacement Visa or refund of all fees paid and the Company cannot accept any responsibility for consequential loss, such as, but not limited to lost profits/income, lost airfares.
After we process your application, which is not yet accepted by the immigration department or is not yet paid at the immigration, there shall be a standard deduction charge of $70.00 if you wish to withdraw the application.
Any visa which is approved, and an applicant wishes to cancel this one there is a cancellation fee to be paid to the immigration department and for getting it cancelled we charge a service fee of $100.00.
Additional services including RT-PCR, Insurance and Airport transfers are rendered by third party vendors and are all prepaid services. In case of refund there shall be a standard deduction or there can be a possible chance of no refund depending upon the service provider T&C.
Refund shall not be processed in case of rejection, where in you have already applied in govt system from some other service provider/travel agency alternatively or in advance.
Due to Covid-19 pandemic across the globe. There have been instances wherein immigration doesn’t approve e-visa or cancel the approved e-visa for a particular national without prior notification. Therefore, no refund shall be entertained by instauaevisa.com on such cases with effect from February 1, 2020 till the further notice.
In case if you do not reach the venue for the specified event/activity, in the scheduled time, your booking stands cancelled. And we reserve the right to deny any refund requests in such cases.
You may receive refunds in cases where InstauaeVisa.com is unable to provide you with the service as stated in the contract.
Usually the refund is processed immediately as the order is cancelled. However, it may take 2 weeks for the customer to receive the money into the account which is used initially to place an order.

Availability & Pricing

www.instauaevisa.com is not responsible in the event you fail to receive your Visa, or any other service requested by you. InstauaeVisa.com does not guarantee in any way that your application will be approved by the UAE Visa issuing authority. Our service is deemed fulfilled once Insta uae Visa.com has checked your online submission and submitted your application to the UAE Visa issuing authority.
Every applicant is responsible for fulfilling any requirements stated by the UAE Government and once your visa is approved we would need to ensure that Hotel/Lodging, Flight and Emergency contact details are on file with us.
Instauaevisa.com will not accept responsibility if an applicant is not eligible for the services requested, for incorrect/incomplete information provided by the applicant, for failure to provide supporting documents as and when required, or for any similar errors in relation to the UAE Visa application.
Please ensure the list of key documents are completed and carried by the time applicant travel
- Health Declaration form
- Quarantine Undertaking
- Copy of PCR test issued 96 hours prior to date of departure
- Health insurance valid till your visa duration
As soon as the application is processed to the immigration, fee for the visa is applicable and debited from the merchant account.
www.instauaevisa.com does not issue Travel Insurance and is dependent on a third party for the fulfilment of Travel related insurance which covers Covid-19.
Once customer gives a consent for us to proceed with the insurance purchase, price displayed for the same is immediately added to the final payment required from the applicant.
As soon as we receive this payment towards Travel insurance, we commence your order and the information is passed to the insurance supplier (third party).
Insta uae Visa shall ensure that your insurance is ready and dispatched along with the visa copy before your travel date.
Applicant must ensure that before applying for the visa with us, they should not have applied somewhere else. Otherwise, immigration shall stop the processing and the fees will still be applicable.
Instauaevisa.com does not issue visas and is not affiliated to or part of any official or government body.
InstauaeVisa.com may ask for additional documents once your UAE visa is approved, for the record maintenance purpose, which will include – Return Air-ticket, Hotel or stay details at uae.
Being your sponsor, we may or may not ask you for the security amount to be deposited prior to your travel to UAE.
Applications for Visa and all other related services may be made on the official UAE government's visa website.
The pricing or services in this website are in keeping with the current standards for a given service. No reforms will be made on the pricing as stated on this website on the behest of an applicant.
If there should be a change in the pricing of a given service requested by an applicant, and it has already been dispatched by Instauaevisa.com, the original price at the time of placing the order will apply.
All prices are inclusive of VAT at the applicable rate.
In certain cases, visa fee includes any 3rd party charges such as bank transaction charges levied by the UAE Government.
Bookings will be confirmed only and only after receiving the complete payment. Payments are accepted in USD only.
In case if you do not reach the venue for the specified event/activity, in the scheduled time, your booking stands cancelled. And we reserve the right to deny any refund requests in such cases.
Our service is deemed fulfilled once Insta uae Visa.com has checked your online submission, submitted your application and booked your stay.
Every applicant is responsible for conforming with and fulfilling any requirements stated by the UAE Government.
You may receive refunds in cases where InstauaeVisa.com is unable to provide you with the service as stated in the contract.
Usually, the refund is processed immediately as the order is cancelled. However, it may take 2 weeks for the customer to receive the money into the account which is used initially to place an order.
Visa or MasterCard debit and credit cards in AED will also be accepted for payment.
Cardholder must retain a copy of transaction records and Merchant policies and rules.
The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
We as a service provider do offer express services to process your application on priority with an additional price. It’s an optional service, available on request. Timeline for the fulfilment shall be shared with the applicant at the time of customer opting it.

If you disagree for being bound and abide by these Terms of use, please do not avail the services of Instauaevisa.com.

Limits on Use

You may not use InstauaeVisa.com, or the services offered by it on or through it for personal interest and you may not sell or provide any services to any third party, or in any other profit from InstauaeVisa.com, any services or information (nor any refitting, adaptation, or analysis of them) available on or through InstauaeVisa.com.

Security

InstauaeVisa.com reserve the rights of user from time to time
In order to alter and/or introduce new and/or additional security measures unaccompanied by notice
In order to withdraw for the time being and/or limit the accessibility of InstauaeVisa.com to any individual(s); and
In order to do anything else, InstauaeVisa.com believe indispensable to preserve the security and integrity of InstauaeVisa.com and the information held in databases.

Accuracy & Site Content

With legitimate skill and care, InstauaeVisa.com compile the information accessible on and through InstauaeVisa.com. However, some information compiled and/or provided to us might be by a third party who is not our member. InstauaeVisa.com does not takes responsibility for the accuracy of information which is retrieved from any such third party. Furthermore, errors and omissions in the information accessible on and through InstauaeVisa.com may occur because of a various factor which are inherent in any internet-related system and which are not within our reasonable control. For example, information may be influenced by machine, software or operator error, or malfunctions in connection with data transmission. As a result of this, the information is provided "as is" and attempt to verify the accuracy of any information obtained from InstauaeVisa.com should be made before relying upon it. InstauaeVisa.com is dynamic in nature and as a result, the content and look and feel may change without prior notice.

Limited License & Ownership

You are permitted a limited license to download the materials contained on InstauaeVisa.com to a personal computer, and to print a hard copy of such materials, solely for your personal, non-commercial use, provided that all copyright, trade mark and other proprietary notices are left intact. Unless explicitly mentioned otherwise, copying, redistribution, retransmission of any content of this website, i.e. InstauaeVisa.com is prohibited.

The grant of this limited license is subject to agreement to and adherence to these Terms of use. If any documents are accessible or downloadable from this website i.e. InstauaeVisa.com is either owned or licensed to InstauaeVisa.com.

The document is only accessible in accordance with the end user license accompanying that software or, where there is no such license; end user is granted by a non-exclusive, non-transferable license to use the said software for using InstauaeVisa.com, i.e. InstauaeVisa.com is prohibited in accordance with these Terms of use. All copyright and all other intellectual property and proprietary rights of any sort relating in any way to InstauaeVisa.com (including, but not limited to, those relating to its content, branding and the services, software and any other materials made available on and through it) which are not granted to you in accordance with these Terms of use are hereby expressly reserved to InstauaeVisa.com or, in the case of any other brands, names and logos featured on InstauaeVisa.com, their respective owners.

Links

Where InstauaeVisa.com contains links to third party sites you should be aware that InstauaeVisa.com may not control the sites reached through those links. InstauaeVisa.com are not responsible for the content or privacy practices of sites which InstauaeVisa.com do not control. The existence of a link on InstauaeVisa.com does not imply any endorsement or approval of any goods, services, opinions or other material(s) of any sort made available on or through sites which InstauaeVisa.com do not control, nor do InstauaeVisa.com take any responsibility for the opinions of third parties (if any) expressed on or through InstauaeVisa.com.

Disclaimer and Limitation of Liability

(a) Except as may be set out in these Terms of use, InstauaeVisa.com, its content, and any use you choose to make of it, are provided and permitted without any representations or warranties of any kind, whether express or implied, and InstauaeVisa.com disclaim all such representations and warranties so far as permitted by law. InstauaeVisa.com do not warrant that information contained on or accessed through InstauaeVisa.com is adequate, complete, accurate or up-to-date, nor do InstauaeVisa.com warrant that the site (or any part of it) will always be accessible, fully functional or free from errors and viruses. Accordingly, you agree that the only remedy available to you for breach of these Terms of use shall be for our breach of contract under these Terms of use. (b) Subject to paragraph (d) below, but otherwise so far as permitted by law, InstauaeVisa.com exclude and are not liable for all loss, damage(s) and liability (whether or not caused by our negligence) for all wasted time, all loss/corruption of data, all loss of profits, opportunities, and goodwill, and all indirect, consequential and punitive loss or damage(s) arising from or in relation to use of InstauaeVisa.com and/or the information on it or any services provided through it, howsoever arising, whether in contract, tort (including negligence), statute or otherwise, and even if it was reasonably foreseeable or InstauaeVisa.com have been made aware of the possibility of such loss/damage(s)/liability. (c) Subject to paragraph (d) below, but otherwise so far as permitted by law, our total aggregate liability hereunder in respect of direct loss and damage and other direct liability, howsoever arising, whether in contract, tort (including negligence), statute or otherwise shall be limited per claim or series of related claims, to USD 50. (d) Nothing in these Terms of use shall limit our liability for: (i) loss or damage for death or personal injury caused by our negligence; or (ii) for any fraudulent misrepresentation made by us or those under our control. (e) If you are using InstauaeVisa.com as a consumer then nothing in these Terms of use shall in any way limit your statutory rights.

Severability

If one or more of the provisions of these Terms of use are at any time found to be invalid by a court, tribunal or other forum of competent jurisdiction, or otherwise rendered unenforceable, that decision shall not invalidate or void the remainder of these Terms of use. These Terms of use shall be deemed amended by modifying or severing such provisions as necessary to render them valid, legal and enforceable while preserving their intent, or if that is not possible, by substituting another provision that is valid, legal and enforceable which materially gives effect to their intent. Any invalid or unenforceable provision or provisions shall be severable from these Terms of use so that the validity or enforceability of their remaining provisions, or the validity of the provision(s) in question in any other jurisdiction shall not be affected.

Terms of Use Alterations

InstauaeVisa.com reserves the right to alter or change the Terms of use without prior notice. Your continued use of InstauaeVisa.com will constitute acceptance of those new amended Terms of use and you should review them before making any further use of InstauaeVisa.com.

Termination

InstauaeVisa.com reserve the right to restrict your access to InstauaeVisa.com at any point in time and without prior notice if InstauaeVisa.com believe that you have not complied with any of the mentioned Terms & Conditions.

Governing Law

Use of InstauaeVisa.com and the Service is governed by UAE law, and you are deemed to agree for any claims submission or dispute handling related to InstauaeVisa.com to the jurisdiction of the UAE courts.

Passport and Visa

Relevant Embassy or Consulate should be consulted for the information related to Passport and Visa. User should be InstauaeVisa.com, which will be rehearsed with the information about the passport and other important documents before departure as requirement may change. InstauaeVisa.com take no liability if user is refused to board flight or enter a country due to any of the following failures committed by user. Not carrying their:

1. Correct passport

2. Visa and other related documents, important requirement for country, airline, authority 's interest.

Health: User should consult doctor before departure on current inoculations recommended for travel, as they may change at any time. Its sole responsibility of the user to ensure that he/she takes prescribed medicines and follow the medical advice in accordance to their trip.

The use of InstauaeVisa.com and the services offered are in clear understanding that InstauaeVisa.com and its services should not be construed as any advice neither should be relied on for making any decisions related to your travel. The information displayed in the InstauaeVisa.com website is provided without any warranty w.r.t accuracy, fitness for purpose, compatibility or security. InstauaeVisa.com does not guarantee uninterrupted availability of the website and or any services offered. The Company does not guarantee that information disseminated through InstauaeVisa.com will be error free.

Payment Confirmation

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

Hotel Booking Refund Policy

Any refunds applicable will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Our Terms and Conditions

To deliver a result driven and customer-centric service by setting a new benchmark in the field of UAE travel & visa processing